UUMAX PLATFORM - ai-powered CX for SERVICE PROVIDERS

Next-generation AI-driven self-service experience for your residential and business customers that is multi-platform, feature-rich, comprehensive, and secure. To learn more, visit the UUMAX website.

3/28/2023 Imageteq is awarded patent #US11614952B2 by USPTO.

Web, Mobile, Voice, IoT

UUMAX enables companies to roll out Web, Mobile, and Voice Customer Experience applications to their residential and business customers without cumbersome custom development. The solution uses modular architecture to support plug-and-play functional blocks and offers world-class user experience. UUMAX addresses all of today’s issues with custom solutions: high TCO, multiple vendors, backend integration challenges, customer support deficiencies, and poor access to underlying data for business analytics.

Value Proposition

• Launch Residential and Business My Account apps

• Roll out Mobile or Voice apps out of the box

• Add new features to your existing My Account apps

• Cost reductions

  • Reduce customer service calls

  • Vendor consolidation

• Revenue preservation and generation

  • Customer retention

  • Increase electronic payments

Voice Examples – Alexa, Google, Siri

“Alexa… when is my bill due?” and “I’d like to pay my bill now.”

“Ok Google… I’d like to record a TV show.”

“Siri…I’d like to report an issue.”

Features

• Mobile apps (iOS, Android)

• Voice apps (Google, Alexa, Siri)

• Flexible UX

• Multi-lingual

• Admin dashboard

• Business data & analytics

• Existing apps & APIs compatibility •

• SSO (TVE, OTT, Billing, etc.)

• Cloud or on-premises options

• Infrastructure compatibility

• Extremely secure